CLIENT SUCCESS STORY

Email list and database cleanup services enabled the client to achieve a 40% increase in their conversion rate.

INTRODUCING THE CLIENT

A premier global brand offering high-quality magnetic interchangeable sunglasses, crafted specifically for athletes and outdoor enthusiasts.

Headquartered in the USA and Canada, our client operates both brick-and-mortar stores and an online platform, offering an extensive selection of magnetic sunglasses and accessories. From stylish frames and lenses to switch kits and sun readers, their products are thoughtfully designed to elevate the outdoor experience and cater to the active lifestyles of their customers.

PROJECT CHALLENGES

Identifying the root cause of declining sales and ineffective marketing strategies.

The client, with a large customer base of over 95,000 entries, was facing declining sales as their marketing efforts were underperforming. Several issues were hindering their marketing effectiveness, including:

  • Increased undelivered emails, wasting their email marketing budget
  • Duplicate mail deliveries, causing brand damage and customer frustration
  • Outdated customer records, as many customers had changed phone numbers or email addresses
  • Missed opportunities for upselling or cross-selling due to incomplete or inaccurate records, leading to lost revenue
  • Difficulty reaching customers because of incorrect contact information

Despite their extensive customer base, the client struggled to effectively communicate with their audience and optimize their marketing budget. Recognizing the urgent need for a streamlined and efficient solution, the client decided to seek a professional approach to overcome these challenges.

Running our marketing campaigns had become an ongoing challenge, despite investing thousands of dollars in advertising. It wasn’t until we conducted a detailed analysis of our customer list that we discovered our database and email list were filled with incorrect, incomplete, and duplicate entries from various sources. This issue severely impacted our ability to effectively communicate with our customers and achieve the desired outcomes. It quickly became apparent that we needed professional support to resolve these challenges, which is when we turned to SunTec for assistance.

  • Client

Human-in-the-loop approach

Although several data cleansing tools are available on the market, they come with limitations, such as limited accuracy, inability to fetch real-time data from the web and update the database, and restricted capacity to handle unstructured data. This is where our experts come in. By combining advanced tools with human expertise, we ensure the delivery of clean, up-to-date databases with nearly 100% accuracy. Our data quality analysts manually review and validate the database to eliminate errors and inconsistencies, providing you with a high-quality, precise database.

Project Outcome

project outcome
By maintaining an up-to-date and cleansed database, the client experienced a 60% increase in response rate and a 40% rise in sales from their email marketing campaign.
project outcome
By analyzing the results, the client observed a 48% reduction in marketing budget wastage caused by undelivered emails and duplicate mail deliveries.
project outcome
With accurate and up-to-date contact information, the client was able to engage with customers more effectively, offer improved customer service, and present new products or promotions, leading to higher customer satisfaction and engagement.
project outcome
By cleaning and updating the database, the client was able to uncover opportunities for upselling and cross-selling to existing customers.