Focusing on the U.S. healthcare market, our client offers innovative and proprietary electronic invoice delivery software that efficiently manages all purchasing and invoice data. This platform enables hospitals to easily capture discounts and rebates, optimizing their working capital.
The platform was consistently updated with new invoice documents, which needed to be monitored in real-time. These invoices had to be matched with actual documents, checked for accuracy, and reviewed for missing or erroneous data fields. Incorrectly mapped fields had to be corrected, and the data needed to be standardized to validate invoices for further processing toward payment.
OCR Mismatch Errors: Errors occurred during the conversion and storage of invoices and supporting documents in the system. For example, a ‘5’ or ‘1’ could be misinterpreted as ‘S’ or ‘I’, resulting in discrepancies and incorrect entries.
Extraneous Characters: Issues like commas being read as periods, extra spaces, and incorrect hyphenation all led to critical errors.
Incorrect Mapping or Missing Fields: The platform automatically captured invoice data from digital invoices. However, due to varying invoice formats from different suppliers, the software occasionally failed to map data to the correct fields or made incorrect mappings.
All of these errors required immediate attention, often in real-time. Each step demanded meticulous attention to detail and flawless execution to ensure accurate processing.
As a HIPAA-compliant and ISO-certified company, we prioritize data security at the heart of our services. Given the sensitive financial transactions between hospitals and vendors, we implemented a private VPN and firewall for secure access to our client’s cloud-based platform. Additionally, we equipped our team members’ systems with advanced tracking software and installed CCTV cameras in our secure offices. This proactive approach to data security ensured that our client’s confidential information was protected throughout the project.
Invoice processing software has undoubtedly revolutionized the way businesses manage their invoices. However, despite significant advancements, technology still faces challenges in tasks that require human insight and intervention, as demonstrated in this case study.
At Adobe Data, we recognize that achieving the highest level of accuracy in invoice processing requires a seamless combination of technology and human expertise. That’s why we harness the power of both to deliver exceptional results for our clients. Through our unique human-in-the-loop approach, we ensure that every invoice is meticulously reviewed and verified, providing the most accurate outcomes possible.
