Learn how our medical records indexing and cleansing services helped a healthcare consultant reduce claim denial rates by 40% for their clients.

Our client, a well-respected healthcare consultant based in the USA, helps healthcare institutions and physicians streamline their medical document preparation for smooth reimbursement from insurance providers. With 95% of Americans having medical insurance, the client’s services facilitate a quick and hassle-free process, allowing healthcare professionals to focus on delivering excellent patient care without concerns about medical procedure reimbursements.

The client encountered difficulties in managing and organizing a large volume of medical records from various healthcare facilities to streamline insurance claims and reporting. They required professional support for sorting, indexing, and creating detailed medical logs for patients’ documents. Additionally, the project demanded a team of experts adept at handling sensitive medical records, ensuring full compliance with relevant regulations, and upholding the highest standards of data security.

“After teaming up with new hospitals, our workload skyrocketed by 5X. The surge in medical document volumes required accurate medical records cleansing, indexing, and summarization. After consulting with Adobe and conveying our requirements, we decided to entrust their team with the project. Their expertise and confidence in handling our needs gave us assurance that could successfully resolve our business challenges.”

-Client

Upon understanding the client’s challenges and project scope, we proposed establishing a dedicated team to efficiently handle the requirements. This approach ensured:

• A key challenge involved interpreting a wide variety of medical documents from different facilities, requiring a solid understanding of the medical field and quick navigation of diverse formats and terminology.
• Another challenge was reading and interpreting handwritten information in PDFs, such as patient names, dates, and healthcare professional signatures. This required a high level of attention to detail and the ability to decipher illegible handwriting.
• The task involved manually reading instructions from the client and sorting, cleaning, and indexing extensive medical documents, ranging from 50 to 600 pages, which was both tedious and time-consuming.
• Additionally, we needed to thoroughly examine large volumes of medical documents to extract relevant data (e.g., test results, procedures, impressions) and manually prepare detailed logs for each document.

To safeguard our clients’ sensitive medical data, we have adopted the following measures:

• We have signed a Non-Disclosure Agreement (NDA) to ensure the confidentiality of our client’s data.
• As an ISO 27001-certified company for data and information security, we follow industry-best practices to maintain the highest standards of data security.
• As a trusted healthcare BPO, we comply with all relevant regulations, including HIPAA, to ensure that our client’s data remains secure.