Multilingual data entry, validation, and processing support services for an Italy-based company

Our client is a well-regarded company with an IT-tech platform based in Italy, collaborating with 33 local government authorities. Their main role is to provide citizens, sector operators, and relevant authorities with timely reports on the installation, maintenance, and inspection activities of heating systems. The company also handles regular maintenance, verification operations, and system upgrade information.

The client’s portal serves as the central hub for all data and report generation needs. However, several challenges related to quick and accurate data entry in the portal can impact the efficiency and effectiveness of report generation.

One of the primary challenges is the large volume of data that must be entered. With data coming from multiple sources, including paper documents, scanned images, and digital files, consolidating and managing it becomes complex. This often leads to data duplication, inconsistency, and errors, which in turn can result in inaccurate reports.

To tackle this challenge, the client recognized that partnering with a professional data support service provider was the ideal solution. They were also highly aware of the importance of data security and sought a trustworthy partner with robust security measures in place. Given the sensitivity of the information, the client prioritized ensuring that all data was handled with the highest level of care to prevent any potential breaches.

“We were experiencing frequent delays in our work due to inefficient data entry and management processes. As our business scaled and the volume of data continued to grow, we realized that partnering with a reliable data management company was essential. That’s when we discovered SunTec. Their support streamlined our processes and significantly improved the quality and accuracy of our reports.”

-Client

After understanding the client’s challenges and project requirements, we proposed establishing a dedicated team to efficiently manage the project’s needs. The dedicated team approach offered several key advantages:

• Strong control and quality outcomes: The team’s performance was closely monitored to ensure high-quality results.
• Resource management with oversight: A dedicated project manager worked directly with the team to ensure everything stayed on track while enforcing data security protocols.
• Enhanced quality assurance: The team conducted continuous quality checks to improve accuracy and deliver high-quality results.
• Ongoing learning and development: Regular training sessions were provided to enhance skills and align the team’s efforts with the project’s goals.
• Cost-effective solution: The dedicated team model provided an efficient and cost-effective solution for a large-scale project like this.
• Quick turnaround time: The team worked in shifts around the clock to ensure timely data entry and processing.

After understanding the client’s challenges and project scope, we proposed establishing a dedicated team to efficiently handle the project’s requirements. This approach provided several key benefits:

At Adobe, we offer multilingual capabilities in over 25 languages. However, the primary challenge was comprehending the client’s industry-specific terminology and data, which was entirely in Italian. Capturing this information accurately was essential for generating precise reports for the client.

Another challenge we encountered was the fluctuation in daily workloads, which made it challenging to meet deadlines. Given the client’s strict timelines, we brought in additional resources to support the team during peak periods. This approach ensured that we could consistently meet the client’s expectations, even during high-demand times.

The human-in-the-loop approach has been crucial in maintaining the accuracy and quality of the data entered into the client’s portal for this project. Since the client is responsible for generating precise and critical reports on heating systems, any errors could have serious consequences. To minimize these risks, we onboarded professionals proficient in the Italian language and industry-specific terminology. They ensure the relevant information is accurately extracted and inputted into the portal. The dedication of our skilled team has been essential to the successful execution of this project, which has been running seamlessly for over six years.